New managers are taught how to do the job, but what we really need is to be taught how to lead properly.
Ray Rivera
Living and working in New York and Toronto, two of the biggest global food capitals, I developed a strong passion for the marriage of great food and streamlined operations. I ensure operations are simple to execute with as few steps as possible, drive high efficiency, protect profitability, and ensure excellence in team development. I love meeting operational challenges by building knowledgeable and empowered teams.
My why is simple: I believe in challenging the status quo and teaching everyone I work with.
My obsession: Make operations efficient, create a performance driven culture, and deliver consistent results.
My people formula: Team design + Team Processes = Team Effectiveness
My steps: Set clear standards, build systems & simplicity, develop my people relentlessly, measure and hold accountable, and understand the results. REPEAT.
I’m based in Montreal and work with leaders and small businesses across Canada and beyond. Whether you’re a new leader trying to figure out your approach or an owner tired of unpredictable results and excuses, I’m here to help you build the kind of managerial approach that finally makes leadership feel manageable and effective.